Frequently Asked Questions – Eagle Maintenance Supply
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Frequently Asked Questions

How do I register?

To register, click HERE and then click "Create Account". You will then need to provide your first and last name, enter your email address, and create a password. Click "Create" to finishing registering on our Website. You will then receive a confirmation email at the address your provided.

What is my user ID & Password?

Your user ID is the email address you provided during registration. If you can't remember your password, click "Forgot your password?" on the Login page. Enter your email address and click "Submit" to receive instructions for resetting your password.

Where is my order?

For orders shipped via UPS®, enter your tracking number HERE. For orders shipped via our fleet system, contact our Customer Service team at customercare@eaglesupply.com or (877) 440-1789. Phone hours are Monday-Friday, 8 a.m.-5 p.m. ET.

What are my payment options?

Eagle Maintenance Supply accepts VISA®, MasterCard®, Discover®, and American Express®.

How do I place an order?

To place an order on our Website, you must first have items in your Shopping Cart. Follow the steps below to fill your cart and place your order.

  1. On any item's page, use the "+/-" buttons to choose the item quantity to add to your cart.
  2. Click "Add to Cart" after choosing your quantity. You can further add or delete item quantities in the pop-up box that follows.
  3. Click "Enter Delivery Instructions" if you have special delivery instructions for us.
  4. If you're done shopping, click "Check Out" to complete your order. You will need to fill out a shipping form and provide a form of payment. If you're not done shopping, click the small "x" in the pop-up box to continue adding other items to your cart.

For more help with ordering online, contact our Customer Service team at customercare@eaglesupply.com or (877) 440-1789. Phone hours are Monday-Friday, 8 a.m.-5 p.m. ET.

Do I need to have an account to order from you?

No. You do not need an account with us to order on our Website. You can order using guest checkout.

What is your shipping policy?

We offer free standard ground shipping anywhere in the continental United States on orders of $99 or more (orders must be shipped to a single address). We charge a flat shipping and handling fee of $9.99 on orders less than $99 before tax.

Where do you ship from?

We ship from more than 60 warehouses nationwide.

What is your Return/Exchange policy?

Products may be returned for a full credit or exchange within 30 days of shipment. All returns must include a return authorization number (RA) that can be obtained by calling Customer Service at (877) 440-1789. Our Customer Service hours are 8 a.m.-5 p.m. (ET) on Monday-Friday.

To be eligible for a return, your item must be unused and in the same condition in which it was received. It must also be in the original packaging. Include a copy of the packing slip or your order number with your RA paperwork as proof of purchase.

How do I make a return?

Call Customer Service at (877) 440-1789 from 8 a.m.-5p.m. (ET) on Monday-Friday. One of our representatives will walk you through the process and provide a shipping label for the return.

Return Policy

Products may be returned for a full credit or exchange within 30 days of shipment. All returns must include a return authorization number (RA) that can be obtained by calling Customer Service at (877) 440-1789. Our Customer Service hours are 8 a.m.-5 p.m. (ET) on Monday-Friday.

To be eligible for a return, your item must be unused and in the same condition in which it was received. It must also be in the original packaging. Include a copy of the packing slip or your order number with your RA paperwork as proof of purchase.

Refunds (if Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Return Shipping

To return your product, you should use the pre-paid label emailed to you by Customer Service. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Will I receive email confirmation of my refund?

Yes. You will receive an email notification once a refund has been processed for your returned items.

When will my order be billed to my credit card?

Your order will be billed to the credit card we have on file when it ships.

What do I do if I receive damaged items?

If items arrive damaged, contact Customer Service to arrange for an exchange or a refund on your purchase. You can reach Customer Service at customercare@eaglesupply.com or (877) 440-1789. Phone hours are Monday-Friday, 8 a.m.-5 p.m. ET.

How do I enter a PO Number?

We do not accept PO Box numbers.

What is the warranty on your products?

Warranties for the products we sell vary depending on the manufacturer. Specific warranties, if applicable, will be listed on product detail pages.

How many days does it take to receive my item(s)?

Most orders ship the next day, but the number of days for delivery varies based on destination. With more than 60 warehouses nationwide, we're able to provide fast shipping of your order!

Do you ship to Alaska or Hawaii?

We do not ship to Alaska or Hawaii at this time.

How can I confirm my order was placed successfully?

After placing your order, you will be taken to an order confirmation "Thank You" page. You will also receive an order confirmation email at the address provided during registration.

However, don't hesitate to contact Customer Service if you have questions about confirming your order. You can reach Customer Service at customercare@eaglesupply.com or (877) 440-1789. Phone hours are Monday-Friday, 8 a.m.-5 p.m. ET.